Your details,
treated with care.

1. Introduction

NIPO respects your privacy and is committed to protecting your personal information. This policy explains how we collect and use that information, the circumstances in which we may share it, and the rights available to you.

NIPO is the controller responsible for the personal information covered by this policy. It applies when you visit our website or restaurant, contact us, join our mailing list, make a booking, place an order or use a service we make available to guests.

2. Information we collect

We may collect information including:

• your name and contact details;
• booking, order, payment and visit information;
• your marketing and communication preferences;
• information you give us in enquiries, feedback or survey responses;
• dietary, allergy or accessibility information you choose to share so we can meet your needs;
• technical information about your device and use of our website, such as an IP address, browser type and access time; and
• images captured by security systems at our premises, where these are in use.

We do not usually require information about your health or other sensitive matters. Where you choose to provide this information, we use it only where necessary to accommodate you or protect your wellbeing.

3. How we collect information

We collect personal information when you:

• complete a form, join our mailing list or contact us;
• make a booking, order or payment;
• visit the restaurant or use guest services such as Wi-Fi;
• enter a promotion, respond to a survey or give us feedback; or
• use our website, which may generate basic technical and security data.

We may also receive information from organisations that provide booking, payment, communications or other services connected with your interaction with NIPO.

4. Our lawful reasons for using information

We use personal information where it is necessary:

• to provide a service or take steps you have requested;
• to meet a legal or regulatory obligation;
• for our legitimate business interests, where these do not override your rights and freedoms; or
• where you have given us consent.

If information is needed to fulfil a booking, order or legal requirement and you do not provide it, we may be unable to provide the relevant service.

5. How we use information

We may use your information to:

• manage bookings, orders, payments and visits;
• answer questions and provide requested information;
• manage our relationship with you and respond to feedback;
• send service messages or important updates;
• send marketing where this is permitted;
• operate, secure and improve our website, premises and services;
• prevent fraud, misuse and other unlawful activity; and
• meet legal, accounting, health and safety obligations.

We do not make solely automated decisions about you that have legal or similarly significant effects.

6. Marketing

We may send news, opening updates and offers by email where you have asked us to do so or where the law otherwise allows it. You can stop marketing at any time by using the unsubscribe link in an email or contacting us.

We may retain a limited record of an opt-out so that we can continue to respect your preference.

7. Cookies and similar technology

Our website may use cookies and similar technology to operate correctly, protect forms, remember choices and understand how the site is used. You can control cookies through your browser. Blocking essential technology may affect how parts of the website work.

We will request consent before using non-essential cookies where consent is required by law.

8. Sharing your information

We may share information where necessary with:

• providers supporting bookings, payments, communications, marketing, website hosting, security and other business systems;
• professional advisers, insurers and auditors;
• tax, regulatory, law enforcement or other public authorities;
• a potential buyer or successor if our business or assets are reorganised, sold or transferred; and
• other parties where you ask us to share information or the law permits it.

We require service providers acting for us to protect personal information and use it only for the agreed purpose. We do not sell your personal information.

9. International transfers

Some organisations supporting our services may process information outside the United Kingdom. Where data protection law treats this as a restricted transfer, we use an approved legal safeguard designed to protect your information. You may contact us for further information about these safeguards.

10. Security

We use appropriate organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Access is limited to people who need the information for legitimate purposes.

11. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, tax, accounting, regulatory and reporting duties. We may retain information for longer where a complaint, dispute or legal claim exists or is reasonably anticipated.

When deciding how long to keep information, we consider its nature and sensitivity, the risks of misuse, why it is needed and whether the purpose can be achieved another way.

12. Your rights

Depending on the circumstances, you may have the right to:

• request access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to delete or restrict the use of information;
• object to certain uses, including direct marketing;
• receive information you provided in a portable format; and
• withdraw consent where our use is based on consent.

These rights are not absolute. We may ask you to confirm your identity and clarify your request before responding. We normally respond within one month and do not charge a fee, although the law allows exceptions for certain unfounded or excessive requests.

13. Third-party links

Our website may link to websites or services operated by other organisations. We do not control their privacy practices. Please read the privacy information provided by those organisations when leaving our website.

14. Contact and complaints

To ask a privacy question or exercise your rights, reply to an email from NIPO with “Privacy” in the subject line, or write to NIPO, Newcastle Quayside, Newcastle upon Tyne, United Kingdom.

Please contact us first so we have an opportunity to resolve your concern. You may also complain to the Information Commissioner’s Office through ico.org.uk or by calling 0303 123 1113.

15. Changes to this policy

We review this policy regularly and may update it when our services, business practices or legal duties change. The latest version and update date will be published on this page.